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Your items may arrive sooner than the estimated delivery date. Ralph Lauren reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on RalphLauren.com.
When you choose the Economy delivery option, packages are delivered Monday through Saturday 8 AM to 4:30 PM. Orders sent by Fast, 2-Business-Day or Next-Day shipping methods are delivered Monday through Friday from 8 AM to 4:30 PM.
We recommend choosing Fast or Next-Day delivery if you are shipping your package to a business address. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you.
You will also be asked to provide an email address, to which we will send confirmation that your order was placed.
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Enjoy soothing, targeted warmth with this USB electrically heated neck and shoulder pad, designed to help relieve everyday neck, shoulder, and upper back discomfort. Featuring 3 adjustable heat settings, fast and even carbon fiber heating, and a soft double-sided crystal fabric, it delivers comfortable heat therapy for home, office, or travel use. The adjustable Velcro design helps provide a secure fit for different body types, while USB power support makes it easy to connect to a power bank, computer, or wall adapter.
| Product Type | Electrically Heated Neck and Shoulder Pad |
| Heat Settings | 35°C/95°F, 45°C/113°F, 55°C/131°F |
| Power Input | 5V 2A |
| Rated Power | 10W |
| Heating Technology | Carbon Fiber |
| Material | Double-Sided Crystal-Soft, Skin-Friendly Fabric |
| Power Compatibility | Power Bank, Computer, Wall Adapter |
| Closure Type | Adjustable Velcro |
Ideal for daily relaxation, work breaks, quiet rest, and cold-weather comfort, this heated shoulder wrap is suitable for use in home, office, travel, and indoor leisure settings. Use at a comfortable heat level, and allow the pad to cool fully before folding or storing. Stop use if the contact area feels uncomfortable.
Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:


