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Your items may arrive sooner than the estimated delivery date. Ralph Lauren reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on RalphLauren.com.
When you choose the Economy delivery option, packages are delivered Monday through Saturday 8 AM to 4:30 PM. Orders sent by Fast, 2-Business-Day or Next-Day shipping methods are delivered Monday through Friday from 8 AM to 4:30 PM.
We recommend choosing Fast or Next-Day delivery if you are shipping your package to a business address. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you.
You will also be asked to provide an email address, to which we will send confirmation that your order was placed.
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Do not select the carrier based on weight only.
Choose the carrier based on the pet's measurements first and stay within the maximum weight limit allowing enough space for your pet.
Zippers that prevent your pet from opening the carrier during travel.
An internal leash keeps your pet secure inside the carrier.
A small card to show your point of contact, just in case.
Front and back pockets for convenient storage of treats, leash, bags, or anything else your pet might need on the go.
The collapsible design allows you to store it compactly and easily.
You can clean the stains and dirt on the surface with a soft cloth.
The soft mat inside the bag is removable and can be washed by machine or hand! It allows you to easily solve all the stains without worry..
Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:


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